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.UK DOMAIN NAME REGISTRATION TERMS AND CONDITIONS FOR REGISTERED ADDRESS LTD

How to contact us 

Registered Address Ltd
International House
24 Holborn Viaduct
London EC1 2BN
Tel: 0207 060 7220 Email: [email protected]

Please contact us using one of the contact methods above about issues relating to domain names between 9am and 5pm Monday to Friday excluding bank holidays. Outside of those times we recommend you email [email protected] We aim to respond to your contact within 24 working hours and aim to resolve any issues you have within 3 business days.

To register a domain name

Please send an email to [email protected] with details of the domain name you wish to register and full contact details. A member of our team will aim to make contact with you within 48 working hours with further instructions and with details of how to pay.
Reporting abuse and complaints

If you wish to raise a complaint about abuse you have received (for example phishing scams, spam emails etc), please contact us at [email protected] with as much detail about the abuse. We will investigate your complaint as soon as possible.

If you wish to make a complaint about a service you have received, please submit an email to us at [email protected] including as much detail from the issue you have. We will acknowledge your complaint within 48 working hours and aim to resolve any issues within 5 business days.

If you’re not happy with the initial outcome of your complaint, then you are able to escalate your issue to Nominet (the .uk registry) here http://www.nominet.uk/resources/complaints

Nominet’s Terms and Conditions

When registering a domain name with us you agree also to Nominet’s domain name registration Terms and Conditions: http://www.nominet.org.uk/go/terms

Domain name charges and other information

• Domain names registered with Nominet (the .UK registry) are free of charge for life (normally £5 per annum) as long as you continue to renew your registered address services.
• Registrations are made initially for a minimum of a 1 year term.
• If a domain name cannot be registered you will be offered the option of a full-refund or offered another free domain name.
• We impose no termination charges. 

Renewing domain names 

All domains are renewed automatically on an annual basis as long as you continue your registered address services with us. We will send out reminder emails 14 days & 7 days before expiry. We will send the emails to the email address on the account. It is the registrant’s responsibility to make sure their contact details are up to date. Registered Address Ltd take no responsibility if your domain renewal fails due to your contact details being incorrect. 

If you do not wish to renew a domain please make sure you contact us a minimum of 14 days before your domain expires by emailing us at [email protected]

All domains will be auto renewed 7 days in advance of the domain name expiring.

Expiring domain names

If you do not renew your domain before its expiry date it will have all services we provide suspended and you will have up to 30 days (protected period) after to renew the domain name at the original renewal fee. 

After 30 days your domain will be suspended and will go into a 60 day grace period which you can still renew your domain name but with an additional redemption fee of £100 + VAT. This must be requested by email before the 80th day after your domain has expired, after 90 days your domain will be cancelled and deleted from the register and made available for resale through a third party registrar. Registered Address Ltd will not guarantee the renewal of a domain name.

In renewing this domain(s) you are agreeing to the registrars and the registries terms and conditions.

Domain Names

• For domain enquiries, abuse notification (i.e. phishing scams, spam emails etc) and complaints, please contact our support team on 0207 060 7220, outside these hours please email [email protected]

• All complaints will be investigated immediately, we will aim to reply to all other queries within 48 working hours and aim to resolve any issues within 5 working days.

• At RegisteredAddress.co.uk we like to think we get it right all the time, every time but the truth of it is everyone gets it wrong from time to time. We can only improve on our services with valid feedback from you, our customers. If you wish to make a complaint about a service you have received, please submit an email to us at [email protected] including as much detail from the issue you have. We will acknowledge your complaint within 1 business day and aim to resolve any issues within 5 business days.  

• If you’re not happy with the initial outcome of your complaint, then please feel free to escalate your .UK issue to Nominet (the .uk registry) here: http://www.nominet.uk/resources/complaints

• RegisteredAddress.co.uk charge £5 per domain name (if taken as a stand alone service, otherwise free of charge) which covers a 1 year period. We do not charge for cancellations, changes of registration of transfers.

• To place an order, please email [email protected]

• Renewals, we will email the contact of the account 14 & 7 days before your domain name is due to expire to evaluate if you would like to keep the domain name. Should you wish to keep the domain name, you simply need to reply to one of the automated emails confirming you are happy to renew.

• You, the client is responsible for ensuring we have the correct contact details for your domain name and RegisteredAddress.co.uk take no responsibility if your domain name renewal fails due to your contact details being incorrect.

• We will assume that a lack of response to renewal reminders is confirmation that you no longer need or require the domain name and after 30 days your domain will be suspended and will go into a 60 day grace period which you can still renew your domain name but with an additional redemption fee of £100 + VAT. This must be requested by email before the 80th day after your domain has expired, after 90 days your domain will be cancelled and deleted from the register and made available for resale through a third party registrar. RegisteredAddress.co.uk will not guarantee the renewal of a domain name.

• By purchasing or renewing a domain via RegisteredAddress.co.uk, you are accepting our terms and conditions.

Change of Terms and Conditions

These terms and conditions are subject to change. However, we will notify all customers of any significant change via email. If upon receiving the email no action is taken then we will accept your silence as acceptance of our terms.

For the most up to date version always visit our website.