Registered Address Ltd

Customer Support Manager, London

Duties:

Coordinating a team (in-house or outsourced);
Build training documents;
Capable to step in and handle face-to-face enquiries from customers by communicating courteously with customers by live chat, telephone, email, letter or face-to-face;
Analysing statistics or other data to determine the level of customer service;
Producing written information for customers, often involving use of computer packages and software;
Writing reports analysing customer service;
Improving customer service procedures, policies and standards;

Deliver fast, efficient and consistent written responses to customers and potential customers;
Deliver excellent customer service by efficiently managing and resolving complaints and queries to a high standards;
Providing help and support to customer queries and responding positively to customer feedback;
Investigating and solving customers' problems, which may be complex;
Issuing refunds or compensation to customers;
Keeping accurate records of discussions or correspondence with customers;
Involvement in staff recruitment and appraisals.

Experience:

2+ years experience email and telephone customer support;
Leadership and management experience.

Education:

Bachelor's degree or above.
Excellent written and spoken communication skills in English;
Intermediate to Advanced knowledge of Microsoft Office package.

About you:

You will be a good communicator, both written and verbal with great negotiation skills and be able to work as part of a team;
Have the interpersonal skills to deal with sometimes difficult clients;
Proven complaint handling / resolution skills;
Ability to read, interpret and generate insight from customer data;
Problem solving: able to assess a situation and ensure the best outcome.

Job type: Full time.

Salary: £20-25k.

General Manager / COO, London

Job Brief:

We are looking for an experienced General Manager / Chief Operating Officer.
You will be the company’s second-in-command and responsible for the efficiency of the business.

You’ll have to maintain control of diverse business operations, so we're looking for an experienced and efficient leader with excellent people skills, business acumen, and solid work ethics.

The goal of this post is to secure the functionality of business to drive extensive and sustainable growth.

Skills:

Leadership: experience in roles where you’ve delivered direction and driven a company culture;
Growth: ideally experience from a previous scale up business;
Strategy: looking at the bigger picture, the financial and strategic opportunities and supporting the bigger picture vision with strategic cadence;
Operations: a track record of delivering solutions and building people processes.

Essential:

Excellent written communication skills;
Ability to manage a team across various specialties;
Experience in supporting business development activity.

Responsibilities:

Oversee daily operations of the company;
Lead employees to encourage maximum performance and dedication;
Evaluate performance by analysing and interpreting data and metrics;
Write and submit reports to the CEO in all matters of importance;
Manage relationships with partners/vendors;
Contribute towards the achievement of company’s strategic and operational objectives;
Recruit, train and supervise;
Troubleshooting clients, vendors and personnel concerns;
Set up, monitor, analyse operational and overall business KPIs;
Project Management: (overlooking the projects from concept to delivery);

Requirements:

Proven experience as Chief Operating Office or relevant role;
Understanding of business functions such as HR, Finance, marketing etc.
Demonstrable competency in strategic planning and business development
Working knowledge of data analysis and performance/operation metrics
Working knowledge of IT/Business infrastructure and MS Office
Outstanding organisational and leadership abilities
Excellent interpersonal skills
Aptitude in decision-making and problem-solving
Experience of dealing with legal and insurance issues is a plus

Education:

Bachelor's degree or above.
Excellent written and spoken communication skills in English;
Intermediate to Advanced knowledge of Microsoft Office package.

Education level: Bachelor's or above.

Job type: Full time.

Salary: £45k + Bonus + Benefits.

Office Assistant, Cardiff, Wales

Requirements:

Proficient in normal office systems;
Good customer service skills;
Excellent telephone manner;
Flexible, confident, presentable, good interpersonal skills;
Ability to work unsupervised and on own initiative;
Confidentiality;
Hands-on attitude;
Willingness to learn new systems and expand the role.

Responsibilties:

Collate letters;
Sort and post letters;
Scan and email letters;
Maintain office tidiness;
Filing, scanning, printing, copying;
Reception duties

Responsibilties:

Computer literate including Microsoft Word and Excel;
Ability to understand and communicate English;
Ability to work under own supervision;
Good time management and ability to prioritise tasks;
Accuracy and attention to detail;
Punctual and reliable.

Preferable:Someone who lives within easy commuting distance of Cardiff Queen Street Station.

Experience: 1+ years administrative experience preferred.

Education: A Level.

Hours: P/T.

Salary: £8 - 10 p.h.

Office Assistant, Manchester, UK

Requirements:

Proficient in normal office systems;
Good customer service skills;
Excellent telephone manner;
Flexible, confident, presentable, good interpersonal skills;
Ability to work unsupervised and on own initiative;
Confidentiality;
Hands-on attitude;
Willingness to learn new systems and expand the role.

Responsibilties:

Collate letters;
Sort and post letters;
Scan and email letters;
Maintain office tidiness;
Filing, scanning, printing, copying;
Reception duties

Responsibilties:

Computer literate including Microsoft Word and Excel;
Ability to understand and communicate English;
Ability to work under own supervision;
Good time management and ability to prioritise tasks;
Accuracy and attention to detail;
Punctual and reliable.

Web Developer, London, UK

Essential:

3-5 years of experience in web development
Fully competent in front-end web development
Expert knowledge of Bootstrap
Expert knowledge of JavaScript and PHP
Ability to troubleshoot and fix bugs efficiently
A good understanding of website UX
Working knowledge of MS Office packages
Good command of English.

Video Editor, London, UK.

Responsibilities:

Create Youtube videos. Write a script, source the voice-over, create motion graphics as well as editing filmed footage.
Produce high-quality video content.
Video editing, including animation, special effects.
Creating short video clips and graphics for social media.
Presentations.
Ad-hoc projects.
Answer phone calls.
Answer emails.
Deputise for other staff on an ad-hoc basis.

Requirements:

Knowledge of Adobe Premiere, After Effects, Photoshop, Illustrator and Indesign preferred.
Computer literate generally including Microsoft Word and Excel, Macs.
Good eye for design and visualisation.
Meticulous attention to detail.
Interest in video technology, social media and marketing.
Willing to learn and develop your skills.
Strong communication and phone etiquette skills.
Excellent spelling, grammatical and verbal communication skills.
Ability to understand and communicate English.
Ability to work in a team and individually.
Ability to work under pressure and to deadlines.
Ability to multi-task.
Good time management and ability to prioritise tasks.
Accuracy and attention to detail.
Punctual and reliable.

Experience: 1-2 years.

Education: A Level or Degree Level.

Hours: Full-time, 8 - 5pm, Monday - Friday.

Salary: £25 - £30k.

Apply by contacting us with your covering letter with YouTube links to your best videos produced to date.

Marketing Manager, London, UK

Responsibilities:

Take charge of marketing strategy, communications and planning across all products and channels.
Develop powerful campaigns supported by pro-active management, clear accountability and on-going measurement against set goals.
Leverage a significant and growing marketing budget to deliver business and brand goals.
Create strong marketing strategies that increase growth and realise the potential of our significant market segment.
Steer the customer journey including brand, performance, acquisition and retention;
Manage analytics, staff training, events and PR.
Collaborate with partners to deliver breakthrough advertising campaigns efficiently and effectively.

Requirements:

Leader with proven, progressive leadership track record
Proven capability to oversee strategy development from conception to development and execution
Experience driving high business growth
Strong facilitation and influencing skills.
Effective in a diverse, fast-moving environment.
Ability to develop and deliver clear, concise communication of complex issues to employees and executives.

Good command of written marketing language.
Experience of managing staff and a marketing budget.
Keen interest in social media, user behaviour and psychology.
Computer literate generally including Microsoft Word and Excel, Macs.
Meticulous attention to detail.
Interest in video technology, social media and marketing.

Strong communication and phone etiquette skills.
Excellent command of English.
Excellent spelling, grammatical and verbal communication skills.

Ability to handle multiple projects.
Ability to ensure plans are flexible to meet changing needs of the business.
Ability to use own initiative to set own deadlines and prioritise a heavy workload.
Ability to work in a team and individually.
Ability to work under pressure and to deadlines.
Ability to multi-task.
Good time management and ability to prioritise tasks.
Accuracy and attention to detail.

Experience: 5+ years.

Education: Degree Level.

Hours: Full-time, 8 - 5pm, Monday - Friday.

Salary: £35 - £45k.

Apply by contacting us with a covering letter and past examples of marketing successes.

Postal Assistant, London, UK.

Responsibilities:

Sort and post letters
Scan and email letters
Collect letters from remote offices?
File letters
Log letters in admin system
Answer phone calls
Answer emails;
Deputise for other staff on an ad-hoc basis.

Requirements:

Computer literate including Microsoft Word and Excel (familiarity with Macs would be useful, but not essential).
Strong communication and phone etiquette skills.
Ability to understand and communicate English.
Ability to work in a team and individually.
Ability to work under pressure and to deadlines.
Ability to multi-task.
Good time management and ability to prioritise tasks.
Punctual and reliable.

Experience: 2-3 years administrative experience preferred.

Education: A Level.

Hours: Full-time, 8 - 5pm, Monday - Friday.

Salary: £17.5k.

Apply by contacting us with a covering letter.

Office Assistant, Edinburgh, Scotland

Requirements:

Proficient in normal office systems;
Good customer service skills;
Excellent telephone manner;
Flexible, confident, presentable, good interpersonal skills;
Ability to work unsupervised and on own initiative;
Confidentiality;
Hands-on attitude;
Willingness to learn new systems and expand the role.

Responsibilties:

Collate letters;
Sort and post letters;
Scan and email letters;
Maintain office tidiness;
Filing, scanning, printing, copying;
Reception duties

Responsibilties:

Computer literate including Microsoft Word and Excel;
Ability to understand and communicate English;
Ability to work under own supervision;
Good time management and ability to prioritise tasks;
Accuracy and attention to detail;
Punctual and reliable.

To apply, please contact us today.

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