Terms and Conditions

1. Description of Service

We provide three types of services.

Service 1: Registered Office Address

This is an ideal address for an UK registered Limited Company or Limited Liability Partnership. This address will allow our address to be recorded at Companies House, and we will forward the following types of mail:

- Companies House
- Inland Revenue and Customs and Excise

If you want other forwarding services, you must upgrade your account or the mail will be returned to sender.

Service 2: Business Address (Pro)

This service covers all items of trade mail except letters from Companies House or Inland Revenue subject to the following conditions.

i. This is for light service only and forwards up to 75 mail units per year. For greater forwarding limits, see Extra Trade Mail Allowance.

ii. If you do go over the limit, you will be billed the amount of excess. Needs in excess of 10,000 letters may be declined, however, as this exceeds our service capacity.

iii. This service does not include forwarding of parcels. See term no. 9 if you require a parcel forwarding service. Only letters are forwarded FREE OF CHARGE in unmarked envelopes. See Royal Mail Guidelines for dimensions requirements (letters and large letters).

iv. We reserve the right to refuse forwarding items weighing in excess of 750 grams or whose size is over 353 mm by 250 mm by 25mm.

v. Our postal address should not be used for the delivery of goods for your company. These goods will be returned to sender and can not be collected in person.

vi. Self- collection service not available.

Service 3: Business Address (Lite)

This service only allows use of our address, and forwarding of upto 5 items of mail FREE of charge. The size, shape and weight of the letters must comply with the description listed above.

If you receive any extra items of mail and you wish these to be forwarded then you must take up either Service 1 and/or 2.


2. Fees

a. All fees are payable annually in advance as indicated on the Registration Options page.

b. Our prices are fixed and are reviewed annually.

c. New registration fees apply if you change to an overseas address from an UK address. Please notify us of the new address.

If you've purchased the Business Address (Pro), you can use these on websites, business cards, letter heads, contact address, general correspondence, trade marks and patents. E-mail us for questions on other uses.

If you have only paid for a Registered Office Address service then you can only use the address as defined in point (1).

Your mail is identified in the following format:

Your company name, International House
It is important that you use the wording INTERNATIONAL HOUSE, so your mail arrives at the desired destination.

4. How our addresses may not be used

This is only a business address for receiving mail, and is not to be used to conduct business.

5. Telephone numbers at our address

If you require a London telephone number, please select that option during registration. Do not use our company number as your own.

6. Cancellation of Service by Us

I. Circumstances when no refund will be given

a. We reserve the right to cancel your service immediately without a refund if terms and conditions are not followed.

b. We reserve the right to cancel the service if we do not receive a reply within 14 days.

c. We may inform law enforcement agencies if we suspect our address is being used for any illegal or immoral activity. We will immediately suspend the service, send you an email, and will give a deadline to contact us to avoid cancellation.

II. Circumstances when we will give refund

We reserve the right to cancel the service at any time. However, we will give at least 28 days notice, when possible, and refund in full any remaining unused days of the annual fee if paid in advance. The method of refund is at our discretion and any bank charges incurred by us will be deducted from the amount being refunded.

III. Cancellation of Registered Office Address service by us

We reserve the right to amend Companies House records to show the address we are forwarding to as the new registered office address for your company if you fail to provide an alternative registered address within 7 days of cancellation.

Any mail received after a service has been cancelled will either be discarded or returned to the sender.

6. Bank accounts.

Registered Address Limited does not guarantee the provision of a bank account to its customers. The acquisition of a bank account is subject to our partner bank’s acceptance criteria, which may include, but are not limited to, credit and background checks. The bank decides who it will and will not take on as a customer.

7. Meeting Rooms.

The provision of a meeting room at any time, to our clients, is subject to availability. Please contact support to determine this.

8. Cancellation by you

If you wish to cancel the service, you must contact us by letter or e-mail. Any outstanding fees must be paid prior to cancellation.

You must also make alternative arrangements for your mail services. If cancelling a registered office address service you must first notify Companies House of your new address.

9. Refunds

a. Registered Office Address & Director's Service Address

The Registered Office Address & Director's Service Address fee is non-refundable if the address has been used to register one's company or service address.

b. Business Address, Scan & Email, Meeting Room Service

As stated in point 6, we will refund full remaining months. There is a 1 month admin fee, at regular rates, for cancellation. Any bank charges incurred must be paid by the client. Please note: No mail will be forwarded after the cancellation date.

c. UK Company Formation & Paperwork, London Phone Number Setup*, Printed Hard Copies, Virtual Receptionist*

These fees are non-refundable unless Registered Address Limited was not able to provide any of these services. (*one month notice is required for these services)

10. Parcels

Any parcels we receive will be forwarded to you at a cost of £5 admin per item + postage. Customers wishing to use this service must maintain a balance of at least £20 in their account. You can make a deposit of £30, £50 or £100 (+VAT) depending on your needs. We will refund any remaining balance if you close your account.

See Royal Mail Guidelines for parcel dimensions (packet).

11. Renewal of Services

These services are renewable on an annual basis at our discretion. We reserve the right to deny renewal of service after each 12 month period.

When an account expires we will hold customers' mail for up to 28 days pending renewal before we return mail back to the sender or discard them.

If the customer has any mail allowance left over and renews his services, the mail allowance credit will carry over to the next year.

12. Upgrades

When a client has purchased Business Address Lite and uses up his 5 free mail forwards allowance, he will need to upgrade to Business Address Pro before he can add the 100 or 250 extra mail allowances.

The extra mail allowances are an addition to, not a substitute for, the Business Address services.

13. Money Back Guarantee

'If you find our mail forwarding service offered cheaper anywhere else, we will refund you the difference!' Just email us with the details of the website or company who is providing the same service for less.

14. Identifying yourself to us & other documentary papers

In order to receive our services you will be asked to provide us with a copy of the following forms of identification:

- Copy of Driving license or passport
- Copy of any utility bill that has your name and address on it

We require proof of your identity and proof that you have lawful access to the forwarding address, before forwarding any mail. This is a legal requirement in the United Kingdom. Such proofs can be sent to us by email, fax or letter. In the absence of such proofs we may hold and retain your mail, for a limited time period, at our discretion, until such proofs are supplied and subsequently, if said proofs are not forthcoming, return said mail to sender. We will not be liable for any loss, harm or consequence suffered by you or a third party as a result of this procedure. (See section 13.)

In certain instances, we may ask for the original documents to confirm and verify details that you have provided us as well as company documents. Failure to provide such documents within 7 days of our request could result in immediate termination of service without notice or refund. You must inform us immediately in writing or via email of any changes to your contact details and business scope.

15. Indemnity

Due to the type of service we provide, any compensation claim shall be limited to one month's service (one twelfth of the annual fee). We do not accept any liability for lost, stolen, damaged, late or otherwise misdirected or mishandled items of mail. We cannot accept any compensation claim that is the result of consequential loss to your business. By accepting these terms, you fully agree to indemnify us from any such claim. You also agree to fully indemnify us from any claim, for whatever reason, from a third party and that any such claim will be handled solely and completely between yourself and the third party.

16. Change of Terms and Conditions

These terms and conditions are subject to change without notice. For the most up to date version always visit our website.